Not every situation calls for formal mediation. The right starting point depends on where the conflict is right now. The first call is free and always where we begin.
Conflict costs less to resolve the earlier it is addressed. These are the entry points we offer, from earliest intervention through to formal mediation.
If something is difficult right now and you are managing it on your own, coaching is where most people should start. It is the lowest-cost, highest-impact intervention on the continuum. A single session can change how a situation develops.
About conflict coaching →For organisations and schools that want to build the skills to handle conflict better across the team. A twilight workshop or a half-day session creates shared language and practical tools before anything has gone wrong.
About workshops →When two or more people need support having a specific conversation, but the situation has not yet reached the point of formal mediation. Structured, confidential, and focused on progress rather than process.
About facilitative conversations →A nationally accredited, structured process for disputes that have not been resolved through earlier intervention. Both parties participate voluntarily. Everything said is confidential. The outcome belongs to the people who made it.
About mediation →This is how a formal mediation matter works from first contact to written agreement. Conflict coaching and facilitative conversations follow a lighter version of the same approach.
A 15-minute call to understand the situation. We will let you know whether mediation is likely to help, what the process involves, and what it will cost. No commitment required.
If you decide to proceed, each party signs a brief agreement that confirms their voluntary participation and the confidentiality of the process. We send this to you; there is no need to arrange anything independently.
We meet with each party separately before the joint session. This gives everyone a chance to tell their side fully, to ask questions, and to understand what to expect. This step matters. Preparation is what makes the joint session work.
Both parties meet with the mediator. Sessions run online via secure video or in person, and last up to three hours. The mediator is neutral. The agenda is set by the parties. We guide the conversation, not the outcome.
If the parties reach resolution, we prepare a written agreement in plain English. It reflects exactly what was agreed, nothing more. Both parties receive a copy. The agreement is not lodged with any court or authority.
We check in after the session to see how things are going. If something needs clarification or a follow-up conversation, we will talk it through.
Confidentiality is not a feature of mediation; it is the foundation of it. Without it, people cannot speak freely and resolution is harder to reach.
No. Agreeing to mediate means you are willing to have a conversation. It does not mean you accept any particular version of events or accept liability. The mediator is neutral and does not make findings about what happened.
Mediation is voluntary. We cannot make someone participate. In that case, conflict coaching is often the most useful option: working through the situation with the person who is willing to engage.
We are based in Central West NSW and offer in-person sessions across Warren, Dubbo, Orange, and surrounding areas. Online mediation is available anywhere in Australia and works just as well as in-person for most matters.
For most matters, no. We use a secure, private video platform. Each party can participate from their own location, which can actually reduce the stress of the process. In-person sessions are available on request for situations where being in the same room matters.
A standard matter from first contact to joint session typically takes two to four weeks, depending on availability. Urgent matters can often be scheduled more quickly. Contact us and we will give you a realistic timeframe for your situation.
Most mediations reach some form of resolution, but not all. If agreement is not reached, the process remains confidential and neither party is worse off for having tried. We will give you an honest picture of where things are and what options are still available.
The first call is free. Tell us what is happening and we will tell you honestly where to start.
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