Conflict Resolution for Schools and Workplaces

Better conversations. Stronger working relationships.

Practical conflict coaching, professional development, facilitated conversations and mediation.

Led by Taz Stephens, a nationally accredited mediator with more than 20 years of educational leadership experience.

Book a free 15-minute call Explore services →

No obligation. We'll discuss what is happening and whether I can help.

Or email enquiries@macquariemediation.com.au to start a conversation.

Based in Central West NSW  ·  Online across Australia

AMDRAS Nationally Accredited Mediator
20+ yrs In school leadership
Schools Education specialisation
Online Australia-wide
Services

Support at every stage of conflict

From a single difficult conversation to a formal mediation process — the right service depends on where you are and what you need.

Conflict Coaching

One-to-one support for individuals and leaders managing a difficult situation right now. I help you think clearly, plan your approach and prepare for a difficult conversation. Available as a single session or a short series.

Explore coaching →

Professional Development

Practical workshops for school staff, leadership teams, and organisations. I cover managing difficult conversations, conflict in the workplace, and building the communication skills that prevent small problems from becoming big ones.

Explore workshops →

Facilitated Conversations

Structured, supported dialogue for two people or a group who need help having a specific conversation together. Less formal than mediation, and more supported than going it alone.

Explore facilitation →

Mediation

Formal, nationally accredited mediation for school, workplace and family–school disputes. I am neutral — I do not take sides or decide outcomes. Any agreement reached belongs to the people who made it.

Explore mediation →
Taz Stephens, Nationally Accredited Mediator
Why work with Taz?

School leadership experience. Practical support through conflict.

With more than 20 years in school leadership, including as a principal, I understand the pressures, responsibilities and relationships that shape conflict. I bring this practical experience to schools and workplaces, helping people prepare for difficult conversations and work towards realistic solutions.

In mediation and facilitated conversations, I am a neutral third party — I do not take sides or decide outcomes. In conflict coaching, I work with one person to help them think, prepare, and act.

Schools Workplaces Organisations Family–school disputes
More about Taz
What colleagues say

Trusted by the people who have seen it firsthand

"Taz listens carefully, asks the right questions, and creates an environment where people feel safe enough to speak openly and consider another perspective. I would have no hesitation recommending her for work in this field."
Natasha Brotherton Principal
"Taz remained calm, respectful and professional throughout, helping to create a safe space where each participant could be heard. Her support made a positive difference to the overall process and outcome of the meeting."
Sharon Ferrari Principal

These are colleague recommendations from people who have worked with Taz directly.

For directors and HR managers

Conflict support for schools and organisations

From one-off conflict coaching to professional development and contracted support across multiple schools or teams, Macquarie Mediation provides practical, independent services tailored to your organisation.

Explore Organisational Support →
Common questions

What people ask before they call

Confidentiality and its limits are explained before mediation begins and set out in the Agreement to Mediate. Each party signs the agreement before the process starts. I do not share what one party says with the other without their permission.

A session typically runs two to four hours, depending on complexity. Before any joint session I meet with each party separately — that preparation usually takes 45 to 60 minutes per person and is included in the process.

Yes. All services are available online via secure video. Online sessions can be an effective and convenient option, particularly when participants are in different locations. If you prefer to meet in person, I am based in Central West NSW and travel across the region.

Mediation is voluntary — no one is required to reach an agreement, and no agreement is binding unless both parties choose it. If the process does not result in a full resolution, it often still narrows the issues and improves communication, which makes any next steps easier. I will tell you honestly what I think is achievable before the process begins.

Whoever pays for the service does not gain access to what is said in the process. In mediation and facilitated conversations, I do not share what one party says with the other without their permission. The process is independent of whoever arranged it. In conflict coaching, I work privately with one person — the other party is not involved, and there is no requirement for neutrality.

Get in touch

Send an enquiry

Not ready to book a call yet? Send a message and I will get back to you within one business day.

Please keep your initial enquiry general. We can discuss sensitive information privately.

Not sure where to start?

The first call is free and takes 15 minutes. I will listen to what is happening and tell you honestly whether I can help.

Book a free 15-minute call